PRIVACY POLICY

At Helensvale Coaches, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you interact with our website or make inquiries about our services.

Information We Collect

When you make an inquiry through our website, we may collect the following personal information:

+ Your name (if provided)

+ Your email address

+ Your phone number

+ Any additional details you choose to share in your message

How We Use Your Information

We collect this information for the primary purpose of:

+ Responding to your inquiries and providing information about our services

+ Arranging and confirming coach charter bookings

+ Communicating with you about your requests

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Information collected via our website is stored securely and only accessed by authorised staff for the purpose of responding to your inquiry.

Disclosure of Information

Your information will not be disclosed to third parties except where required by law or where it is necessary to help deliver our services (e.g., in connection with booking or service arrangements).

Cookies and Website Use

Our website may use cookies or similar technologies to improve user experience and monitor website traffic. These do not collect personally identifiable information.

Access and Correction

You have the right to request access to the personal information we hold about you and to ask for it to be corrected if it is inaccurate. To do so, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Helensvale Coaches
Email: [email protected]
Phone: 0411 181 256

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

Compliance with Australian Privacy Law

Helensvale Coaches is committed to complying with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs), which set out how personal information should be collected, used, stored, and disclosed. More information about the APPs can be found on the website of the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au